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Luvenue

Community Guidelines

Luvenue House Rules — how we treat each other in rooms, calls and conversations.

Last updated: October 18, 2026

Luvenue is a place to meet someone worth knowing, face to face, on video. These are our House Rules. They are part of our Terms of Service, so by using Luvenue you agree to follow them. They apply everywhere in Luvenue: your profile, event rooms, video calls, Date Rooms and conversations.

What an event is. An event (we sometimes call it a gathering) is a scheduled, time-limited experience that happens entirely inside the Luvenue app. Members who’ve joined enter a shared online space and move through it; when you come close to someone, a private one-on-one video call begins between the two of you. Luvenue doesn’t host or send anyone to an in-person event. There’s no venue, and we never arrange for members to meet in a physical place. Some rooms may be presented by a business we choose, and anything presented this way is labelled; you don’t need to use its offer to take part.

1. Be yourself

  • Use your own photos, your real first name and your real age. No fake profiles, no bots, and no pretending to be someone else.
  • You must be at least 18. The app checks your age before you can join; our Terms of Service, Section 2, explains how. You set your date of birth once, when you sign up, and can’t change it in the app afterwards. Never let anyone under 18 use your account or join an event with you.
  • One person, one account. If we’ve removed you from Luvenue, please don’t come back with a new one.

2. Respect everyone

  • Treat people with kindness. Harassment, hate speech, bullying, threats and intimidation have no place here.
  • Respect personal space in a room: don’t trail, box in or chase someone’s avatar after they’ve moved away or ended a call.
  • Either of you can end a call at any time. If someone ends a call with you, let them go.
  • If a call ends before you’ve both shown interest, the two of you can’t call again for a little while, unless you both show interest in the meantime. Please don’t try to get around this.
  • Chat opens after you’ve talked on video for two minutes and you both tap Keep in touch. Liking someone shows interest; it doesn’t open a conversation.
  • Never promote or encourage suicide or self-harm, in your profile, in a message or on a call.

3. Keep it respectful on video

  • No nudity, sexual acts or sexual content, and no graphic violence: in your photos, on video calls and in Date Rooms. Stay clothed.
  • No graphic injuries, blood or weapons on camera. Our safety checks look for them on video calls. If they find them, the call ends for both of you, and you’ll both see a card with numbers to call if anyone needs help. The member whose video showed them can’t start or join calls for the next 24 hours; the pause lifts by itself. If it happens twice within 30 days, that account is suspended for 7 days. If it happens three times within 30 days, the account is removed from Luvenue. You can appeal any of these at luvenue.com/appeals.
  • Don’t record, screenshot or share another member’s video, photos or messages without their permission.

4. Never exploit anyone

  • Nothing that sexualizes, exploits or endangers a child, ever: no child sexual abuse material, no grooming, no sextortion, and no trafficking of a child. We have zero tolerance for child sexual abuse and exploitation, and we report apparent child sexual abuse material and other reportable child exploitation to the National Center for Missing & Exploited Children, as federal law requires. Our child safety standards say more.
  • Never share, or threaten to share, an intimate image of anyone without their consent, including one made or altered with AI. If someone has shared an intimate image of you, we’ll help you get it taken down: Intimate Image Removal.
  • No selling, buying or advertising sexual services, and nothing that promotes or facilitates prostitution or human trafficking.

5. Keep money out of it

  • Never ask another member for money, gifts, financial details or account logins, and never send them. Report anyone who asks, however good the story.
  • No compensated or “sugar” dating: Luvenue isn’t for arrangements where one person is expected to give another money, gifts or financial support.
  • Luvenue is for personal connection, not commerce: don’t promote products, services, other apps or a social-media following.

6. Take your time with contact details

  • Early conversations stay inside Luvenue. A message that shares a link, a handle or another app may be held back by our safety checks.
  • When you’re both ready, you can each choose to share the phone number on your account. Nothing is shared until you both have. Never pressure someone to share theirs, and never use a number someone shared to bother them.

7. Fair access to events

  • Each event has room for a certain number of people in each group, so rooms stay balanced. Your age, your gender and the genders you’re interested in are checked against the event before you can register. Don’t try to get around these checks or a room’s limits.
  • If Luvenue hasn’t opened in your area yet, or an event is full, you may be placed on a waitlist until there’s room.

8. Passes, date credits and registrations

  • Joining an event in your own area uses 1 Pass. Joining one hosted in another area, or any event while your area is on the waitlist, can use more. The app shows the price before you join.
  • If we cancel an event (for example, because too few people registered), or if you withdraw before its cutoff or pause your account, the Pass you spent comes back to your balance. A Pass spent on an event that has already started doesn’t come back. Where state law gives you a right to cancel a purchase, cancelling refunds the purchase; it doesn’t return a spent Pass (see our Terms of Service, Section 22.4). If an event turns out quiet for you, we may add a free Pass to your balance, and you’ll see it there.
  • You can join an event that’s already live while at least 15 minutes of it remain.
  • A Date Room uses a date credit unless the app offers it free. If the other person declines, either of you cancels before the room opens, or nobody joins, the credit comes back.

9. Report, block, and get help

  • If someone breaks these rules or makes you uncomfortable, report them from their profile, your conversation, the call, or Settings › People you’ve met. Reports go to a person for review, and the most serious are looked at first. We never tell the person you reported who reported them.
  • Please report honestly. Don’t make a report you know is false, or report someone for malicious or biased reasons or to get back at them; that breaks these rules too.
  • You can block anyone. Blocking works both ways and hides you from each other.
  • If you’re in danger, call 911.
  • Care first. Support is always within reach. If you’re struggling or thinking about harming yourself, you can call or text 988 any time, day or night, or find a helpline near you at findahelpline.com. You’ll also find support in Settings and in the menu during a call. Asking for help, or telling someone you’re struggling, is never a violation of these rules. If you’re worried about someone you’ve met, call 911 if they’re in immediate danger and you know where they are, and you can share 988 with them.

10. What happens when rules are broken

We decide what to do about a violation, and we may act without notice. Depending on what happened, we may remove content, give a strike, suspend an account for a short time, pause an account’s calls, limit what an account can do, or remove it.

  • A strike can come with a short suspension, such as 15 minutes.
  • Three strikes will generally mean removal from Luvenue.
  • Graphic injuries, blood or weapons on camera have their own steps, set out in section 3.
  • A serious violation, for example sexual content on video, anything involving a child, a threat, or an intimate image shared without consent, can mean immediate removal without a strike first.
  • If someone reports a threat, the reported account can be suspended straight away while a person reviews the report, and a confirmed threat can mean removal.
  • Some of this is done automatically by our safety systems, as it happens.
  • If you think we got it wrong, you can appeal at luvenue.com/appeals. An appeal doesn’t guarantee your account will be restored. If we restore an account, its earlier strikes stay on record, and a further violation may lead straight to removal.

Our Safety Policy explains how reports, removals and appeals work and where to get help. These rules describe how we run Luvenue today. They aren’t a promise that any particular member or piece of content will be screened, reviewed or removed; see our Terms of Service, Section 6.